Terms & Conditions, Privacy Policy, and Cookie Policy

Website: shuttleportmiami.com
Operator: Miami Shuttle Transportation
Customer Support: +1 (305) 906-2655

1) Introduction

Welcome to shuttleportmiami.com (the “Website”), owned and operated by Miami Shuttle Transportation (“we,” “our,” or “us”). By accessing or using our Website and shuttle booking services (the “Services”), you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the Services.

We may update these Terms from time to time. Changes become effective upon posting on this page. It is your responsibility to review them periodically.

2) Access, Availability & Changes

Access to the Website is provided on an “as available” basis. We may suspend, withdraw, or modify any part of the Services without notice. We are not liable if the Website or Services are unavailable for any period.

3) Linked Sites

The Website may include links to third-party websites. We do not control and are not responsible for their content, policies, or practices. Your use of linked sites is at your own risk and subject to their terms.

4) Prohibited Use

Do not use the Website for unlawful purposes, to distribute malware, attempt unauthorized access, or disrupt the Services.
Do not copy, scrape, or commercially exploit the Website or its content except as expressly permitted.

5) Intellectual Property

All software, text, graphics, logos, and other content on the Website are protected by intellectual property laws and are owned by us or our licensors. You may print or download content for personal, non-commercial use only.

6) Bookings & Payments

Booking: Advance reservations are recommended. Same-day requests are subject to availability.
Payment: Unless otherwise stated at checkout, payment is due at the time of booking through our secure payment processor. We do not store full card numbers.
Fees: Fares may exclude third-party port/airport fees, tolls, or surcharges unless indicated. Gratuities are at the passenger’s discretion unless pre-included.
Account: If you create an account, you are responsible for maintaining its confidentiality and for all activities under it.

7) Cancellations, Changes & Refunds

Flexible cancellation: You may cancel at any time. For a full refund, the cancellation must be made at least 24 hours before the scheduled reservation date/time.
Within 24 hours: Cancellations made less than 24 hours before pick-up are generally non-refundable. Credits or partial refunds may be issued at our discretion only.
No-shows: Failure to meet your driver at the designated time/place without contacting us will be treated as a no-show and is non-refundable.
Reschedules: Changes to date/time, route, or party size are subject to availability and may affect price. Changes within 24 hours may incur fees.
Delays beyond your control: Please notify us promptly about airline/cruise schedule changes. We will make reasonable efforts to accommodate, subject to availability.

8) Service Conditions

Safety: Seat belts are required. Smoking, illegal substances, and unsafe conduct are prohibited. Drivers may refuse service if safety is at risk.
Luggage: Standard baggage is permitted; oversize/extra items are subject to space and may require an upgrade or extra fee. We are not responsible for items left behind.
Child Seats & Accessibility: Please request child seats or accessibility accommodations in advance so we can try to provide appropriate arrangements.
Force Majeure: We are not liable for delays or cancellations caused by events beyond our control (e.g., traffic, weather, accidents, government actions).

9) Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential damages, lost profits, or data loss arising from use of the Services. Our total liability for any claim will not exceed the amount you paid for the specific booking giving rise to the claim.

10) Disclaimers

While we aim for punctuality, departure and arrival times cannot be guaranteed due to traffic, weather, and other factors. The Services are provided on an “as is” and “as available” basis.

11) Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.

12) Changes to These Terms

We may revise these Terms at any time. The “Effective date” at the top indicates the latest revision. Continued use of the Services after changes means you accept the revised Terms.

13) Contact

Questions about these Terms? Call +1 (305) 906-2655 or use the contact form on shuttleportmiami.com.

Privacy Policy

This Privacy Policy explains how Miami Shuttle Transportation collects, uses, shares, and safeguards personal information when you use shuttleportmiami.com and our Services.

Information We Collect

Contact & Identity: name, email, phone number, billing address.
Trip Details: pick-up/drop-off locations, dates, times, passenger count, special requests.
Payment Information: cardholder name and partial card details processed by our payment processor. We do not store full card numbers or CVV.
Technical Data: IP address, device/browser info, pages viewed, and interactions (see Cookie Policy).
Communications: messages sent to customer support or through forms.

How We Use Information

Provide and manage bookings, process payments, and deliver customer support.
Communicate about confirmations, updates, service notices, and marketing (with your consent where required).
Improve Website performance, safety, and user experience; prevent fraud and misuse.
Comply with legal obligations and enforce our Terms.

Legal Bases (EEA/UK where applicable)

Contract: to provide the Services you request.
Legitimate Interests: to operate, secure, and improve the Services.
Consent: for certain marketing and non-essential cookies/analytics.
Legal Obligation: to meet regulatory or law-enforcement requirements.

Sharing of Information

Service Providers: drivers/affiliates, payment processors, hosting, and support vendors who process data under contract.
Legal & Safety: when required by law or to protect rights, safety, or property.
Business Transfers: in connection with a merger, acquisition, or asset sale.

Data Retention

We retain personal information for as long as necessary to provide the Services and for legitimate business or legal purposes (e.g., tax, accounting, dispute resolution).

Security

We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure.

Your Rights

EEA/UK: You may have rights to access, correct, delete, restrict, or object to processing, and data portability. You can also withdraw consent at any time.
California (CCPA/CPRA): You may have rights to know, delete, correct, and opt-out of certain sharing/sale of personal information, and to non-discrimination for exercising these rights.

To exercise rights or submit a privacy request, contact us at +1 (305) 906-2655 or via our website contact form.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect their personal data. If you believe a child provided data, please contact us to delete it.

International Transfers

If personal information is transferred outside your region, we will take appropriate measures to protect it consistent with applicable law.

Changes to This Privacy Policy

We may update this Policy from time to time. The “Effective date” indicates the latest revision.

Cookie Policy

This Cookie Policy explains how shuttleportmiami.com uses cookies and similar technologies.

What Are Cookies?

Cookies are small text files placed on your device to store data that can be read by a web server in the domain that placed the cookie.

Types of Cookies We Use

Strictly Necessary: required for core site functions (e.g., checkout, account sign-in).
Performance/Analytics: help us understand usage and improve the site.
Functional: remember preferences such as language and saved details.
Advertising: may be used to deliver relevant ads and measure effectiveness (where applicable and subject to consent).

Your Choices

You can manage non-essential cookies through our banner (where available) or by adjusting your browser settings.
Blocking cookies may impact certain features (e.g., booking flow, account access).
Some browsers offer “Do Not Track” signals; we do not currently respond to such signals.

Updates

We may modify this Cookie Policy as technologies and regulations evolve. Please review it periodically.